Discovery Parks: common questions about working there

For park-based roles, the process typically involves an initial phone or video screening followed by an in-person interview at the property, sometimes conducted by the park manager. For remote parks in WA, NT, or far north QLD, the entire process may be conducted remotely given the geographic challenges involved. Management and corporate roles based in Adelaide, SA may include multiple rounds, including structured competency-based interviews. Most applicants can expect the process to take one to four weeks from application to offer.

Show that you have done some research and that your motivation is genuine. Example: "I have been following the G'day Group's growth and I admire how Discovery Parks has positioned itself as the go-to holiday park network in Australia. I love the idea of being part of the team that delivers those experiences to families and travellers. The range of properties and the option to work in different parts of the country is also something that really appeals to me."

This is a core competency question for all guest-facing roles. Use the STAR method. Example: "At a caravan park where I worked previously, a family arrived to find their cabin had been double-booked due to a system error. I acknowledged the problem immediately, apologised sincerely, and arranged an upgraded cabin at no extra charge while they waited. I also organised a complimentary dinner for the family that evening. They left a positive review online and mentioned me by name. I think the key is acting quickly and not making the guest feel like their problem is an inconvenience."

For parks in the NT, Kimberley, or far north QLD, this is a critical question. Be honest about your experience and demonstrate that you have thought it through. Example: "Yes, I have lived and worked away from major cities before and I find it genuinely rewarding. I understand that internet access and nearby amenities may be more limited, but I am self-sufficient and I enjoy the sense of community that develops in smaller, close-knit work environments. I have done research on the area and I am prepared for what it involves."

Example: "During a busy Easter long weekend at a coastal park in NSW, we were understaffed in the front office due to a colleague being unwell. I took on extra shifts, reorganised the check-in queue system with a colleague, and briefed the housekeeping team to turn cabins around faster. We managed the peak period with minimal complaints and the park manager personally acknowledged the team's effort at the next staff meeting."

Show that you have prepared. Example: "Discovery Parks is the largest holiday park and resort network in Australia, with over 80 properties. It is owned by the G'day Group, which also runs the G'day Rewards loyalty program. The company has parks across all states and territories, from coastal resorts to inland and remote destinations. The head office is in Adelaide and the company has been growing steadily through acquisitions and upgrades to its existing park portfolio."

Example: "I prioritise tasks based on urgency and impact. During peak periods like school holidays or summer, I focus first on anything that directly affects the guest experience — check-ins, room readiness, and queries. I communicate clearly with my team throughout the shift and I am not afraid to ask for help or flag when we are running behind schedule. I have found that preparation before the peak — anticipating arrivals, getting cabins prepped early — makes a big difference to how smoothly things run on the day."