The Good Guys reviews — what working there is like

The Good Guys is one of Australia's leading consumer electronics and appliance retailers. Here's what employees say. For application details, see our The Good Guys salary guide.

Overall Experience

The Good Guys employees in sales consultant roles describe a performance-driven environment where commission earnings reward high performers meaningfully. The work is engaging for people who enjoy product demonstrations and customer consultations about significant purchases — whitegoods, televisions, and audio equipment are categories where customers genuinely want informed guidance. Team culture varies considerably between stores, but well-managed locations describe a competitive-but-collaborative atmosphere where strong performers support each other.

What Employees Value

The commission potential is the most cited positive for sales staff — during peak periods (Black Friday, Christmas, EOFY), top performers describe total earnings well above base equivalent. Staff discounts on appliances and electronics are practically useful, particularly for people setting up households. Product training on major brands provides marketable knowledge. For people who enjoy sales, the competitive environment of a consumer electronics floor is genuinely motivating.

What Employees Find Challenging

Commission pressure during quiet periods can be stressful — earning potential drops when customer traffic is low, which affects income predictability for casual staff. Warehouse and delivery roles describe physical demands including heavy lifting of large appliances. Some employees note that store culture and management quality vary significantly between locations, which is a recurring theme in retail chain reviews generally.