RSL LifeCare: common questions about working there

What they're looking for: Genuine motivation aligned with the organisation's mission. Interviewers can tell if you've researched the company or if you're giving a generic answer.

Sample answer: "RSL LifeCare's commitment to serving veterans and the aged community really resonates with me. My grandfather was a veteran and receiving quality care in his final years made an enormous difference to our entire family. I want to be part of an organisation that makes that same difference for other Australian families."

Sample answer: "I always knock and ask permission before entering, explain what I'm going to do before I start, and keep the resident covered as much as possible throughout. I also make conversation and maintain eye contact so the interaction feels like a human moment rather than a procedure. Dignity isn't just about physical privacy — it's also about how you speak to someone and whether they feel respected."

Sample answer: "I would intervene immediately if there was imminent risk to the resident. If the situation wasn't immediately dangerous but still concerning, I would document what I observed and report it to my supervisor or through RSL LifeCare's incident reporting system. Protecting vulnerable residents is a non-negotiable responsibility, and I'd follow the organisation's policies and the requirements of the Aged Care Quality and Safety Standards."

Sample answer: "I prioritise tasks based on clinical urgency and resident needs. I communicate clearly with my team so we can support each other when things get hectic. I find that staying calm and focused on what's in front of me — rather than worrying about the full list — helps me work efficiently without cutting corners on care quality."

RSL LifeCare interviews are values-focused rather than technically demanding for most care roles. The questions are designed to assess your empathy, judgement, and attitude toward working with vulnerable people. If you prepare examples from your own experience and research the organisation's mission, you'll be well placed to perform strongly.

Smart casual is appropriate for most interviews. Nursing and clinical candidates may prefer more formal attire. Avoid strong perfumes or colognes, as some residents and clients have sensitivities. The key is to present as professional, clean, and approachable.