About
About Myer
What Myer does, its mission and values, and what it's like to work there in Australia.
Myer is one of Australia's most iconic retail brands, with a legacy that spans over a century. Known for its broad product offering and commitment to customer experience, Myer operates a large network of department stores across the country. It has consistently adapted to changing consumer expectations, blending tradition with modern retail practices. For those exploring career opportunities in Australian retail, the Myer Jobs portal offers a comprehensive view of available roles in both stores and corporate offices.
Vision
Myer’s vision is to remain Australia’s most loved department store by delivering quality, value, and exceptional customer service. This guiding principle has allowed the company to maintain its relevance in an increasingly competitive retail landscape. Myer envisions a future where its stores are more than shopping destinations—they are vibrant community hubs that reflect modern lifestyles and evolving customer needs.
Mission
Although not formally stated, Myer’s mission can be understood through its strategic priorities and operational focus. The company aims to deliver an outstanding omnichannel retail experience, combining the ease of online shopping with the tactile and personal nature of in-store engagement. It also strives to maintain a diverse product selection that caters to a wide range of Australian consumers—from fashion and cosmetics to technology and home essentials. Central to its mission is a strong focus on customer satisfaction, loyalty, and long-term brand trust.
Core Values
Myer operates under a set of core values that define its internal culture and external brand:
- Customers First – Every decision is driven by a desire to exceed customer expectations.
- Own Our Future – Teams are encouraged to embrace change and take initiative.
- Act with Integrity – Honesty, fairness, and transparency are central to every action.
- One Team – A strong emphasis is placed on collaboration, diversity, and shared success.
These values are communicated across all levels of the company and influence daily operations, employee conduct, and corporate decisions.
Work Culture
Inclusive and Team-Oriented Environment
Myer fosters a team-based culture where collaboration, inclusion, and mutual respect are actively encouraged. Employees often describe the work environment as energetic, supportive, and people-focused. Whether on the shop floor or in the corporate office, individuals are encouraged to share ideas, grow their skillsets, and contribute to collective success.
Career Development and Learning
The company supports continuous development through structured training programs and on-the-job learning. Employees have access to personalized development plans, leadership workshops, and cross-functional projects. This approach enables individuals to grow within their roles or transition into new areas of the business over time.
Recognition and Benefits
Myer recognizes and celebrates employee contributions through awards programs, team incentives, and long-service acknowledgments. Employees benefit from flexible working conditions, staff discounts, wellness initiatives, and opportunities to engage in volunteer and community projects.
Strategic Outlook
Myer is undergoing a strategic transformation to strengthen its position in the Australian retail market. This includes modernizing store formats, expanding exclusive product ranges, enhancing its digital platforms, and improving supply chain efficiency. Investments in data, technology, and customer personalization are at the heart of this transformation. The company is also focused on attracting younger consumers while remaining relevant to its long-time loyal customer base.
Careers and Opportunities
Working at Myer offers diverse opportunities across retail operations, customer experience, buying and merchandising, logistics, marketing, and corporate functions. The organization values individuals who are customer-focused, adaptable, and forward-thinking. With its scale and heritage, Myer provides an ideal environment for people seeking meaningful careers in retail.
Summary
- Vision: To be Australia’s most loved department store through service, value, and innovation.
- Mission: To deliver an outstanding omnichannel experience and offer a curated, customer-focused product range.
- Values: Customer-first mindset, integrity, innovation, and team collaboration.
- Work Culture: Inclusive, dynamic, and development-focused.
- Future Outlook: A strong commitment to transformation, modernization, and customer engagement.