IGA: common questions about working there

Example Answer: "I want to work at IGA because I value being part of a locally-owned store that genuinely serves its community. I enjoy retail environments where I can build real relationships with regular customers, and I know that IGA stores are well-known for their friendly, personalised service. I also appreciate the flexibility that IGA offers, which fits well with my current commitments."

Situation: During a particularly busy Saturday morning, I was responsible for replenishing the produce section while simultaneously assisting customers with queries.
Task: I needed to keep the shelves stocked, respond to customer requests, and ensure food safety standards were maintained — all at the same time.
Action: I broke the tasks down by urgency, focusing first on customer service requests (as these had an immediate impact), then rotating through replenishment in sections, and flagging any near-expiry items for prompt removal.
Result: The section remained well-stocked throughout the peak period with no customer complaints, and my supervisor noted the good presentation at the end of the shift.

Example Answer: "Yes, I understand that retail operations require weekend and public holiday availability, and I am happy to work these shifts. I know that penalty rates apply for weekend and holiday work under the General Retail Industry Award, and I am comfortable with the shift requirements of a retail role."

Example Answer: "I understand that supermarkets must comply with Australian food safety standards, including correct temperature management for refrigerated and frozen products, FIFO (first in, first out) stock rotation, proper labelling and date checking, and personal hygiene requirements such as hand washing and appropriate handling of ready-to-eat foods. I hold a Food Handler Certificate and am familiar with these requirements in a retail context."