Harris Scarfe: common questions about working there

Most store-level Harris Scarfe interviews are conducted one-on-one by the store manager or assistant manager. The tone is conversational rather than formal, and interviews typically run 20–40 minutes. You may be taken on a brief store tour afterwards. Management-level candidates may face a more structured two-round process, potentially including a panel or a scenario-based component. In either case, arriving on time, presenting neatly, and showing a genuine interest in retail and customer service will make a positive impression from the outset.

What they're looking for: Genuine interest in the brand and an understanding of what they sell.

Sample answer: "I've shopped at Harris Scarfe for years and I really appreciate the range — particularly the homeware and bedding sections. I want to work somewhere where I can genuinely recommend products I know and trust, and I think my customer service background from my previous retail role would translate well here."

Sample answer: "I actually enjoy busy periods because the energy in the store is higher and customers are generally motivated to buy. I focus on staying organised, working efficiently with my teammates, and not letting the pace affect the quality of service I give each customer. Communication with the team is key — we all need to know what's happening on the floor and support each other."

Sample answer: "I'd listen to the customer's situation first before explaining our returns policy clearly and calmly. Under Australian Consumer Law, customers are entitled to remedies for faulty products regardless of receipts. If it's a change-of-mind return without a receipt, I'd follow the store's policy — which may include looking up the purchase via their payment card — and escalate to my supervisor if the situation required authorisation above my level."

Sample answer: "Yes, I'm available for weekend and evening shifts. I understand that retail hours cover the times when customers are most likely to shop, and I'm comfortable working rostered shifts including Saturdays, Sundays, and evenings. I have [X] commitments on [specific days] but otherwise I'm flexible and happy to work across the roster."

Harris Scarfe interviewers typically ask a mix of practical questions about availability and experience, plus behavioural questions about customer service scenarios. The focus is on your attitude and how you work within a team rather than specific retail knowledge.

Visit the store beforehand to familiarise yourself with the product range and layout. Prepare two or three customer service examples using the STAR structure, and be ready to talk about your availability, any previous retail experience, and why Harris Scarfe specifically interests you.