Big W: common questions about working there

Situation: I have been a long-time Big W customer and have always been impressed by the friendly team and the variety of products available at accessible price points.
Task: I was looking for a part-time role that offered flexibility around my studies while giving me real customer service experience in a reputable retail brand.
Action: I researched Big W's values, the Woolworths Group's commitment to team development, and the career progression opportunities available within the organisation.
Result: I am confident that Big W aligns with my personal values around community, accessibility, and teamwork, and I am excited about the possibility of growing with the company over time.

Situation: I observed a colleague attempting to climb shelving to retrieve stock rather than using the approved step ladder.
Task: I needed to address the safety risk without embarrassing my colleague in front of customers.
Action: I quietly approached my colleague and mentioned that I had noticed they were having trouble reaching the stock. I retrieved the step ladder and suggested we use it together. I framed it as a team action rather than a correction.
Result: My colleague appreciated the approach and used proper equipment for the remainder of the shift. I later mentioned it to our team leader as a general safety reminder for the team, rather than naming the individual.

Situation: I believe good customer service starts before a customer even speaks to you — it is about being present, approachable, and attentive to their needs.
Task: In every customer interaction, my goal is to make the person feel valued and to resolve their query or complete their transaction as smoothly as possible.
Action: I greet customers warmly, listen actively, avoid making assumptions about what they need, and always follow up to confirm they are satisfied before the interaction ends. When I cannot resolve something myself, I find the right person who can — rather than leaving the customer without an answer.
Result: In my previous role, I consistently received positive feedback scores in customer satisfaction surveys and was twice named team member of the month for customer focus.