Senior Product Manager

Senior Product Manager, Consumer Spending Origination & Onboarding 

• Delivery Expertise : An expert in helping drive a diverse group to deliver exceptional customer and team outcomes in digital origination.  

• Customer-First Thinking: Passionate about curating exceptional customer experiences and alleviating break points for our customers 

• Strategic Mindset: Proven ability to think big and deliver initiatives that make an impact. You are passionate about curating strategic solutions that will put our customer journeys at the forefront of the evolving credit landscape 

• Data-Led Decision Making: Comfortable using insights to shape strategy and measure success. 

• Collaboration & Influence: Thrive in cross-functional environments, aligning priorities across domains, crews and squads. 

Together we’re delivering outstanding customer experiences and having a lot of fun along the way! 

Do work that matters  

Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world’s best systems and processes. The Consumer Spending Crew has end-to-end responsibility for the Commonwealth Bank Credit Cards and Low-Cost Credit Cards business. We consist of squads that look after the development of the credit card products, acquisition, the growth of our portfolio, our loyalty program and end-to-end process improvement. Within the Origination & Onboarding Stream our vision is to help customers go from ‘I want to I can spend”  with focus on curating a simple, automated and fast experiences for customers, our objective is to improve the quality of experience for customers while reduce turnaround time from application start to spending from application form, verification experience through to onboarding their card.  

See yourself in the team 

As a Senior Product Manager in our squad, you will play a pivotal role in shaping our credit card origination experience, enhancing customer experiences to seamlessly onboard, simplify operational processes and drive business growth. Your primary objective will be to support the Origination & Onboarding stream squads in delivering exceptional customer and automated experiences. In this exciting and ever evolving role, your strong stakeholder and engagement skills will see you develop and manage key business partner relationships critical to the team’s success. 

Key responsibilities will include 

• Drive the delivery of the cross-functional squad’s Credit Card origination with a particular focus on increasing conversion from App Start to App Submit.  

• Shape the business requirements to enable exceptional customer outcomes 

• Be the expert in our customers lived experience utilising journey scores, complaints, market knowledge to identify and deliver on breakpoints and growth opportunities.  

• Oversee and manage change to ensure it is delivered seamlessly, and enhance relationships with key stakeholders across the business 

• Responsible for proactively managing risks associated with the business  

We want to hear from you if you have  

• Deep expertise in Cards/Banking products is highly desirable, with demonstrated experience in the development and optimisation of banking products across their lifecycle. 

• Proven ability to execute complex initiatives that deliver measurable customer, operational and commercial outcomes while balancing risk, regulatory and technology considerations. 

• A strong customer-first mindset, with the confidence to challenge constructively, advocate for customers and influence decisions that deliver long-term value for both customers and the business. 

• Demonstrated ability to work across complex, cross-functional environments, influencing without authority and aligning diverse stakeholders to deliver strategic outcomes. 

• Extensive experience leading product delivery within Agile environments, embedding modern product practices including discovery, experimentation, iterative delivery and outcome-based planning. 

• Exceptional communication and storytelling skills, with the ability to distil complex concepts into compelling narratives for audiences  

• Highly developed stakeholder engagement and influencing skills, with a proven track record of building trusted relationships, managing competing priorities and driving alignment across multiple business domains. 

• Strong analytical and commercial acumen, leveraging customer insights, behavioural data and performance metrics to inform strategic decisions, prioritise investment and optimise product outcomes. 

• A proactive risk mindset, embedding risk management into product strategy and delivery by identifying, assessing and managing current and emerging risks, while fostering a strong culture of accountability and governance.