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Working at Intercom& how to apply
Intercom is a Dublin-founded customer-communications company that has rebranded as Fin.ai, with its careers now hosted at fin.ai/careers. Its Sydney office is one of six international locations and sits at 285A Crown Street, Surry Hills. The company describes itself as "one of the fastest companies to grow from $1m to $50m ARR" and now leads with Fin, its AI-agent product for customer support.
The Australian team contributes to product, engineering, sales, and customer-support functions. Open roles in Sydney are listed alongside the global pool on fin.ai/careers; candidates apply through the same site whether they know the company as Intercom or as Fin.ai.
What Intercom (Fin.ai) looks for
The company hires against seven published values: Success First, Incredibly High Standards, Open Mindedness, Resilience, Impatience, Positive and Optimistic, and Customer Obsessed. Public candidate reports describe a bar set explicitly high, with hiring managers and final-round presenters asking pointed questions about your prior outcomes, your judgement under pressure, and how your work connects to shareholder value. Concrete examples and clear delivery tend to count more than abstract framing.
How to apply to Intercom
- Apply through fin.ai/careers. Intercom rebranded as Fin.ai and consolidated all careers there. Fin.ai handles every application itself; CareerTrees only links you to the listing.
- Filter for the Sydney office to find Australia-based roles. Listings rotate as roles open and close.
- Round one is a recruiter screen covering your background and motivation.
- Round two is a hiring-manager conversation about your experience and how it maps to the role.
- Final-round candidates present to two managers, who ask questions throughout the session.
- Public candidate reports put the average process at about 22 days from application to decision.
Frequently asked questions
Is Fin.ai the same company as Intercom?
Yes. The fin.ai/careers page says: 'Originally founded as Intercom 14 years ago.' Intercom rebranded to Fin.ai and now operates careers under that name. CareerTrees links you to the Fin.ai listing for what was previously Intercom.
Where is Intercom's Australian office?
Intercom (now Fin.ai) lists a Sydney office at 285A Crown Street, Surry Hills, NSW 2010. It is one of six international offices.
What is the interview process at Intercom?
Public candidate reports describe roughly three rounds: a recruiter screen, a hiring-manager conversation, and a final presentation to two managers. The full process averages about 22 days end to end.
What does Intercom (Fin.ai) look for in candidates?
The company publishes seven values it hires against: Success First, Incredibly High Standards, Open Mindedness, Resilience, Impatience, Positive and Optimistic, and Customer Obsessed. Candidates report the bar is set explicitly high.
More on Intercom: overview · salaries
Sources: fin.ai/careers, Glassdoor (Intercom interview reports), scoutify.com/companies/intercom